FAQ

How can I track my order? Once your order has been dispatched, we will send an email containing your tracking number to your registered email address. You can use the link provided in the email to check the real-time logistics updates of your package.

How long will it take for my order to arrive? Standard Shipping usually takes 7-15 business days to arrive, while Expedited Shipping shortens the delivery time to 3-7 business days. Please note that exact delivery times may vary depending on customs clearance procedures and your destination country.

Do you offer free shipping? Yes, we do. As long as your actual order payment amount reaches $49.00 or above, the system will automatically apply the Free Shipping discount at checkout.

What should I do if the vase I receive is broken? Vases are fragile items. Although we use reinforced packaging, damage may still occur during long-distance transit. If you receive a damaged product, please take clear photos of the item and the packaging, and contact service@qquagea.com within 48 hours of signing for the package. We will promptly arrange a replacement or a full refund for you.

Can I modify or cancel my order? You can contact us to modify or cancel your order before it has been shipped (usually within 24 hours of placing the order). Once the package has entered the logistics network, we will be unable to intercept it, and you will need to follow our standard return process upon receiving the item.